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Return & Exchange Policy

We guarantee your total satisfaction and offer a world-class returns policy.
1. New, unused gear can be returned at any time for a full refund.
2. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
3. New, unused products must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
4. We will not accept the return of products damaged due to negligence or abuse.
5. Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

Exchanges & Return
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product.
Call or chat in our Customer Services Department if you’d prefer to make an exchange without setting up a new order.

Returns Shipping
To make shipping a return even easier, we offer a flat-rate $5.00 shipping label for eligible U.S. customers returning products that don’t need to ship freight.
Print your label, tape it to the outside of your return package. The $5.00 price for the label will be deducted from the refund or credits issued for the return of your new or used items.

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.Refunds and credits are issued as soon as your return is received by our Returns Department.

Returns Address
Pape Diene
5324 greencroft drive
Trotwood, OH 45426
United States