Welcome to our online store!

FAQs

I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?
Refund of handling charges varies as per the following -
1. If you cancel your order before it has been shipped, we will refund the handling charges.
2. If your order is subsequently cancelled by goxoz.com, we will refund your handling charges.

How can I modify my order after having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS
Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

I have placed my Order! What's next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website or app by visiting "My account" section.
Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

How will I know if order is placed successfully?
When your order is confirmed:
We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.
You can also check the order in the "My Accounts" tab.

How can I change my billing address?
You need to login into your goxoz.com account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.
If I cancel my order, how will I get my refund?
Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order and partially used your Gift Card balance in it, the refund will reflect in in your Gift Card account within 1 business day post refund initiation.
2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Payment made through Gift Card, if any, will be refunded in to your Gift Card only within 1 business day.

How can I cancel one/few products from my order?
You can cancel one/few items from your order by clicking on "My Orders" section of your goxoz.com account and then select the item(s) you want to cancel.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
The expected timelines are as below:
- Net-Banking - 7 business days
- Debit Card /Credit Card - 7 business days

Can I place a bulk order for an item(s)?
No, Bulk orders cannot be placed through goxoz.com as the website only caters to end customers.

How do I do a trial of the product I purchased?
We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our RETURN POLICIES.

Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.